Mar 16, 2020 0
CORONAVIRUS (COVID-19) LOCKDOWN INFORMATION FOR OUR CUSTOMERS
Based on latest Government advice, to protect our customers and colleagues, we have temporarily stopped all package processing and shipping. Your safety and health is our primary focus right now. The fight against COVID-19 remains a collective responsibility. We advise all customers to also follow the personal hygiene guidelines as set out by the WHO and the National Department of Health. We will be open for placing orders during the national lockdown period but all orders will be shipped after the National Lockdown. These measures are to help with social distancing and protect both our customers and employees.
We will be in contact with all clients who still have pending orders. To those clients who will not be able to wait until the end of the lockdown, we will offer them full refunds. Please do allow us some time to manage this transition as we work as quickly as possible to resolve this for you. Direct Sale Team email is: firstname.lastname@example.org
Please send a Refund Request to email@example.com with "(Order No) Refund Request" as the Subject.
We will be in contact with you over the next few days and if any follow up is required after this point, our contact centre will be in touch. Please do allow us some time to manage this transition as we work as quickly as possible to resolve this for you. Telephone lines will be down but we will try our best to offer you the best service possible via email during this difficult phase full of challenges associated with the COVID-19 Outbreak.
Yes you can. BuyOut will remain open for placing orders during the national lockdown period but all orders will be shipped after the National Lockdown.
Don’t worry, please hold on to your items until the Lockdown ends. We will honour any late returns in line with the other terms in our returns policy for a period of 14 days from when the lockdown ends. We will make additional exceptions on a case by case basis where necessary.
Please use our support email: firstname.lastname@example.org or add this number to your WhatsApp list 015 004 0557.