Mar 16, 2020 0
- Mar 16, 2020
- in News
COVID-19 declared National Disaster: Actions being taken by BuyOut
We’re closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness, thousands more are indirectly dealing with changes in their work, school, and community environments. Our President Cyril Ramaphosa declared Covid-19 national disaster yesterday (15 Mar 2020).
Priority Shipping and other delays
We have Temporarily Suspended all Priority Shipping options. BuyOut Standard Free Shipping which used to take 6-10 working days is temporarily changed to 7-12 working days to any SA Address (excluding APO, FPO and PO Boxes. Please contact our sales team if you need the product before Standard Free Shipping time. We will try our best to offer you the best service possible during this difficult phase full of challenges associated with the COVID-19 Outbreak. At BuyOut, we are taking precautionary measures to limit our exposure in the hopes of mitigating the spread of COVID-19. Stay aware of the latest information on the COVID-19 outbreak, available on the WHO website and through your national and local public health authority.
Here are some of the ways BuyOut is supporting customers, and employees during this difficult time.
Serving our customers
We believe our role in serving customers and the community during this time is a critical one, and we want to make sure people can get the items they need when they need them. As COVID-19 has spread, we've recently seen an increase in people shopping online. In the short term, this is having an impact on how we serve our customers. In particular, you will notice that we are currently out of stock on some popular brands and items. You will also notice that some of our delivery promises are longer than usual. We continue to educate employees on CDC guidance for maintaining healthy habits and are offering flexibility for employees who need to stay home.
Caring for our employees
In light of ongoing international COVID-19 developments, we now recommend that all employees who work in a role that can be done from home, do so through the end of March. Every team is different and not all jobs are conducive to working from home. Employees and partners whose work requires their physical presence in their workplace, have access to all of their usual paid and unpaid time-off benefits.
We'll share more updates in days to come.